FAQ — Frequently Asked Questions

We accept unused, sealed, unexpired diabetic testing supplies (e.g. test strips, lancets) and certain medical devices.
All items must be in perfect condition (no dents, stains, tears, damage to packaging).
For test strips, we require that the expiration date be at least 9 months away from the time we receive them (unless otherwise approved).
If you have a brand or item not listed among our accepted brands, send us a photo and details — we’ll confirm whether we can buy it.

Contact us by phone, text, or email and provide:
- The brand name
- The quantity
- The condition (sealed / unopened)
- The expiration date
- Photos (if possible)
We’ll review that info and send you a free quote.
If you accept, we’ll give you shipping instructions or arrange for pickup (if local).

Use a sturdy box in excellent condition (no dents, water damage, tears).
Use bubble wrap, padding, or cushioning to prevent damage during transit.
Leave all original labels in place. If removing labels causes damage, we reserve the right to return the item or reject it.
If you’re shipping, please include your name or order/quote ID to help match your package to your quote.
Include a return shipping label in case we need to return any items (e.g., due to damage or expiration).

Any item that arrives damaged, compromised, or too close to expiration (unless pre-approved) may be considered ineligible for purchase.
Such items might be returned to you if you included a return label, or otherwise treated as a donation if a return label isn’t provided.
We’ll always inform you of any issues before finalizing payment.

Once we receive and inspect your supplies, we’ll issue payment promptly.
Payment methods we offer:
- Zelle
- PayPal
- Venmo
- Check
- Or any other method you prefer (just ask)
If you live locally (Hemet, CA area), we may be able to arrange in-person pickup and pay you the same day.

We aim to pay as soon as we confirm that all items meet requirements after inspection.
In person pickups (local) may allow for same-day payment.
For shipped packages, payment may take an extra day depending on inspection and payment method.

Yes — we accept shipments from many places.
However, international or cross-border shipments may involve extra costs, customs, or restrictions (applicable laws).
If you’re outside of California or the U.S., contact us first to confirm whether we can handle your location.

For accepted quotes, we generally ask sellers to cover shipping to us, but we do accept returns under certain terms if items are rejected.
If items are rejected or ineligible, we may return them if you provided a return shipping label or arrange returns (costs may apply).

Many buyers or medical users require a minimum shelf life to ensure reliability.
Strips too close to expiration are harder to sell and may not be accepted by resellers / medical facilities.
This ensures that you and we maintain quality standards and don’t pay for unusable supplies.

We list Brands We Buy on our site.
If your brand is not listed, don’t worry — send us images and details, and we’ll check whether we can buy your item.

Contact us immediately.
Once items arrive and are inspected, you may or may not be able to cancel the deal depending on condition.
If items are acceptable, we’ll process payment; if not, we may return them (with your return label) or treat them as a donation.

Yes, provided items are unused, sealed, and unexpired, this is common practice.
We follow strict safety, hygiene, and regulatory practices in handling medical supplies.
We do not accept items that violate legal or safety guidelines — you should only send permitted, safe, and sealed products.

WE LOOK FORWARD TO WORKING WITH YOU